Frequently Asked Questions

In the header, to the right of the search field, you will find the user icon. Click on it and fill in your details in the section
Select "Sign up." Then click "Sign up." You will automatically receive an email in which you can confirm your email address.

In the header, to the right of the search field, you'll find the user icon. Click on it and enter your email address and password under "Login." Confirm your entry by clicking
"Login" and you are successfully logged in.

If you want to change your password or have forgotten it, that's no problem. Simply click on "Forgot password" when logging in. Then enter the email address you used to register with us. You will automatically receive a link via email. Open the link and you can set a new password. Please note that the link is only valid for 24 hours after it is sent.

Once you have logged into your customer account, you can edit your personal information such as your name, date of birth, and password under "Personal Information." If you would like to change your email address, please contact our customer service. They will be happy to assist you. You can change your address details during the ordering process. Simply enter the desired delivery or billing address during the order process. Please note that changing the address is unfortunately no longer possible after an order has been completed.

You cannot delete your customer account independently. To request deletion, please contact our customer service team by emailing service@gartenzauber.com. They will be happy to assist you.

If you discover an error in your order or wish to make cancellations or changes for any other reason, please contact our customer service immediately. They will be happy to assist you. We process orders as quickly as possible and forward them to our warehouse immediately after the order process is completed. Due to this process, cancellations or changes are only possible within a limited period after the order has been placed. We ask for your understanding.

To redeem your voucher code, simply enter it in the shopping cart under the "Enter discount code" field. If all voucher requirements are met, the purchase amount will be reduced by the voucher value.
Please note the following information:
• Only one voucher code can be redeemed per order. Combining multiple vouchers is not possible.
• It may happen that individual promotional items are excluded from the redemption of vouchers.
• It is not possible to subsequently redeem a voucher code for orders that have already been placed.

To get an overview of your previous orders, please log in to your customer account with your email address and password. Then click on the "My Orders" section.

Unfortunately, we currently do not offer the option to reserve or pre-order products. Our products are available for direct purchase, and we regularly update our inventory to ensure our customers can receive the items they want. We recommend that you visit our website regularly to learn about new products.
and stay informed about special offers.

To make your purchase as convenient as possible, we offer a variety of payment methods:

credit card
Paypal
Apple Pay
Klarna
Google Pay
Immediately
Shop Pay
eps transfer
Prepayment

With these different payment methods, we offer you flexibility and convenience when paying for your order.

You will find the invoice for your order in your package. If you need a digital version, simply contact our customer service.
We will be happy to help you and send you the invoice as soon as possible.

Delivery time is typically 3-5 business days. Please note that this is an estimated delivery time and may vary depending on order volume and shipping region. However, we will do our best to process your order as quickly as possible and deliver the items to you within this timeframe. If any delays occur, we will notify you immediately.

You have the option to change your delivery address for future orders yourself in your customer account. Simply go to the "My Addresses" tab and make the desired changes to the delivery address.

Please note that we can only deliver orders via shop.gartenzauber.com within Germany and Austria.

Shipping costs for deliveries within Germany are €5.90 per order. For deliveries to Austria, shipping costs are €16.90 per order.

We ship our packages with the reliable shipping service Deutsche Post (DHL). Once your order has been shipped, you will receive a shipping confirmation email from us containing a tracking ID (parcel number). Using this tracking ID, you can conveniently track your shipment online on the DHL website. The status of your shipment will be available from the time of the shipping confirmation.

Once your shipment has left our warehouse, you will receive a unique tracking number that you can use to track the current status of your shipment on the DHL website. You can find the tracking number either in the shipping confirmation email we sent you or in your customer account. If you have not received your shipment or have not received a tracking number, please do not hesitate to contact our customer service. They will be happy to assist you.

To have your order delivered to a convenient Packstation near you, we ask you to first register for the Packstation service using the online registration form on the DHL website. After successful registration, you will receive your personal customer card with your unique customer number within a few days. To find the nearest Packstation, you can use the handy Packstation finder and enter your address. To deliver your order to a Packstation, we only need your postal code and the three-digit number of the selected Packstation. This allows us to ensure that your shipment is delivered as requested.

We are sincerely sorry that you are not satisfied with your order. Outstanding quality and customer satisfaction are our top priority! Please note that we will, of course, offer you a replacement if there is cause for complaint, such as breakage, quality defects, or incorrect delivery. In order to fully process your complaint, we ask you to send us photos of the damage. Please send this information to our dedicated customer service team. If you wish to return your order for reasons of dissatisfaction, please observe the cancellation policy.

If one or more items in your order are damaged, faulty or otherwise not in order, you can
You can, of course, complain and return it to us free of charge. To receive the return label, please contact our customer service or click on the following link. We want to ensure that you are satisfied with your purchase and are happy to assist you in resolving any issues. Don't hesitate to contact us with any questions or concerns—we're happy to help.

We are sincerely sorry that you are not satisfied with your order. If you would like to return your order for any reason, please refer to our cancellation policy.
According to the law, you have the right to withdraw from your contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the first goods.

We recommend that you enclose the cancellation form when returning the item to ensure smooth allocation.
Once we receive the returned goods, you will be refunded within 14 days. Please note that refunds will only be made to the original account. If you paid by credit card, the credit will appear on your next monthly credit card statement. You can print a return label yourself using this link.

Our dahlia tubers arrive fresh and of the highest quality. We offer a 5-day guarantee period so you have ample opportunity to inspect their quality upon arrival. This is sufficient time to ensure the tubers are in perfect condition and have not been damaged during shipping.

Live plants, like dahlia tubers, are very delicate, and their care after shipment is in your hands. The conditions you can provide at home—such as storage and climate—significantly influence the tubers and are something we can no longer control. For this reason, our guarantee expires after 5 days.

We strongly recommend that you inspect the tubers immediately upon receipt and contact us directly if you notice any discrepancies. This will allow us to best assist you and ensure you are satisfied with your order. For tips on care and storage after arrival, you can find instructions on our website or contact our customer service team.

The protection of your personal data is our highest priority. We treat your data confidentially and in accordance with applicable data protection laws. We use the information you provide exclusively to process your order, communicate with you, and improve your shopping experience.

Your data will not be shared with third parties unless this is necessary to fulfill your order (e.g., sharing with shipping service providers for delivery of the goods). In such cases, we ensure that appropriate security measures are taken to ensure the protection of your data.

We use your email address to send you important information about your order, such as order confirmation,
Shipping confirmation and invoice. If you sign up for our newsletter, we will occasionally send you information about current offers, promotions, or new products. You can unsubscribe from the newsletter at any time.

For further information on how we handle your personal data and your data protection rights, please read our privacy policy on our website.

If you have any specific questions or concerns, please do not hesitate to contact our customer service (service@gartenzauber.com). We are happy to assist you and answer all your data protection concerns.

Yes, we treat your payment information securely and confidentially. We use strict security measures to ensure the protection of your payment data. We use secure SSL encryption technology when transmitting your data to ensure that all sensitive information is encrypted.

We do not store your payment information on our own servers. For payments by credit card or other electronic payment methods, we work with reputable payment providers that meet the highest security standards. These providers use advanced encryption technologies and other security measures to ensure the protection of your payment data.

We take the protection of your data very seriously and take all reasonable precautions to ensure that your
Payment information will be treated securely and confidentially. If you have any further questions or concerns, please do not hesitate to contact us. Simply contact our customer service (service@gartenzauber.com), and we will be happy to assist you.

Yes, we'd be happy to inform you about new offers and promotions! As a registered customer, you have the option to subscribe to our newsletter . In our newsletter, we'll keep you regularly updated on new products, discounts, special offers, and exclusive promotions.

You can easily sign up for our newsletter by entering your email address in the appropriate field on our website and following the instructions. You will then receive a confirmation email in which you can confirm your registration. Of course, you can also unsubscribe from the newsletter at any time if you no longer wish to receive further information.

We also recommend following our social media channels to stay up to date on current offers and promotions. We regularly share exciting content, competitions, and special offers with our community there.

Your privacy and the protection of your data are our top priority. We use your contact information exclusively for sending the newsletter and will not share it with third parties. You can rest assured that your data will be treated securely and confidentially.

Don't miss out on any more offers and promotions and subscribe to our newsletter to stay up to date!

Yes, we offer a newsletter through which we would like to inform you about our offers. Our newsletter keeps you up to date on current promotions, discounts, new products, and other exciting topics.

You can easily sign up for our newsletter by entering your email address in the appropriate field on our website and following the instructions. After registering, you will receive a confirmation email where you can confirm your registration. Once you've done so, you'll regularly receive our newsletter and be kept up to date with our latest offers.

We respect your privacy and treat your data confidentially. Your email address will be used exclusively to send our newsletter and will not be shared with third parties. You can unsubscribe from the newsletter at any time if you no longer wish to receive further information.

Sign up for our newsletter now and don't miss any of our offers!